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FAQ

Frequently Asked Questions

Orders

Delivery time depends on the order size and delivery address. We hold most items in stock hence it is usually based on transport imings

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Can I return ordered products?

Due to the bespoke nature of the products, and the possibility of damage during transport generally all products sold are non-refundable. Therefore, please consider your purchases carefully.

Can I order a sample?

Yes, we send free samples of: ceiling strips, flat strips, cornices and skirting boards. For larger quantities of samples, we charge a shipping fee.

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Do you deliver abroad?

Yes, we are able to deliver our stucco to all European Union countries. We regularly deliver to Germany, Austria and Sweden. We have our own cars and use courier and forwarding services, which allows us to deliver our stucco to almost every corner of the world.

What are the delivery/shipping methods?

Most often, we try to deliver orders using our own transport. This includes domestic as well as foreign orders. However, small, single orders can be sent by courier.

Do you ship by courier?

Yes, we can ship small orders (small slats/single rosettes). The method of delivery of the order is determined individually depending on the size and delivery address.

What are the payment methods?

Bank transfer or cash on delivery is our preferred method. We do also accept payments through PayPal.

Product availability

Can I order custom stucco?

Yes, we are able to make any custom stucco or recreate old designs. In cases of reconstruction, it is ideal if we obtain a piece of the old stucco.

Can I order a strip in an arc or circle?

Yes, we can make any arch size or circle to order, both from ceiling strips and flat strips. This applies to all strips without decoration and parts of decorative strips with carvings.

Are strips for LED strips available?

Yes, virtually all of our strips can be installed as strips for LED lighting. We then mount them to one of the planes (wall or ceiling), depending on whether we want to illuminate the wall or ceiling. For heavier strips, it is enough to use quick assembly pins.

More about installation.

Are strips covering curtain rods available?

Yes, almost any of our strips can be installed as a curtain rod cover. Then we only mount them to the ceiling. For heavier strips, simply use additional quick-assembly pins.

More about installation.

Installation

What glue for plaster stucco?

The glue for plaster stucco should be gypsum. We do not recommend using MS POLYMER-based adhesives.

Gypsum glue allows for easy assembly, correct positioning of glued elements, correct gluing of joints and preliminary processing.

We recommend glue SEMIN CE78 1 hour, which is used by our tradesmen. We are able to supply his type of glue.

How much glue do I need?

One bag of SEMIN CE78 - 20 kg is enough for approx. 40 linear meters of medium (approx. 10 x 10 cm) ceiling strip. For small flat strips you will need about half as much glue, i.e. 1 bag for about 80 meters.

How to prepare the substrate for plaster stucco?

It is best to install stucco before painting.

The area must be clean, dust-free, primed and preferably unpainted. In the case of painted walls, cut or tear off the paint locally where the stucco meets the wall. Otherwise, the stucco and the paint may peel off from the plaster.

What do I need for self-installation?

Gypsum glue – we recommend SEMIN CE78 1 hour
Miter box (in the case of flat and ceiling strips)
Hand saw for wood 550 mm
Bucket
Spatula
Steel nails or support poles (temporarily bonded with glue, in the case of facets and heavier
ceiling elements)
Gypsum putty (for processing joints and joints)
Abrasive cloth 100 and 150
Quick assembly pins (for heavy strips)

Can I cut plaster elements?

Yes, plaster can be freely cut using a wood saw. The elements are reinforced with fiberglass, so they can be cut without fear of chipping and cracking. However, remember to do it from the "face" side (visible after installation).

Can I drill a hole in the rosette?

Yes, the elements are reinforced with glass fiber, so you can drill holes without fear of chipping and cracking.

Can I install stucco over wallpaper?

This shouldn't be done. The stucco will then not stick to the wall, only to the wallpaper, which will increase the risk of the stucco detaching from the wall, and dirt after gluing the stucco may be visible on the wallpaper and difficult to remove. First, we install the stucco, then we cut the wallpaper.

Can I install plaster stucco in the bathroom?

Yes, gypsum stucco absorbs and releases moisture very well, which can help maintain the appropriate humidity level.

Can I install plaster stucco in the kitchen?

Yes, plaster stucco will also work great in the kitchen. After painting with kitchen/bathroom paint, the stucco becomes washable.

Can I install stucco over tiles?

Yes, in this case you should exceptionally use silicone for gluing. However, you should pay special attention to the back of the stucco to make sure it is not dusty. It can be wiped with a damp sponge or primed. Moreover, the substrate must be clean and degreased.

Can I use stucco on the fireplace?

Yes, gypsum stucco, is completely resistant to high temperatures. It can be safely used for fireplace surrounds, even close to the insert door.

Finishing and maintenance

How to paint plaster stucco?

Plaster Stucco can be painted with any paint: cement, lime, silicate, acrylic, vinyl, latex or ceramic. The type of paint depends on the function of the room in which it is to be used and the place where the stucco is to be used. We recommend priming the stucco before painting, which will reduce paint consumption.

Do skirting boards get damaged?

With normal use (vacuuming, washing floors), there are no problems with the skirting boards. After painting, it is recommended to additionally cover the strips with varnish, which will not only protect against moisture but also strengthen the surface.